Understanding Your
Rights and Our Responsibilities

TKS Real Estate understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://tksrealestate.co.uk(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner, that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions And Interpretation

In this Policy, the following terms shall have the following meanings:

“Cookie”

Means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 11, below;

“Cookie Law”

Means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“Personal Data”

Means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);

2. What Does This Privacy Policy Cover?

In this Policy, the following terms shall have the following meanings:

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Using your information in accordance with data protection laws.

Data protection laws require that we meet certain conditions before we can use your data in the manner described in this privacy notice. We take our responsibilities under data protection laws extremely seriously, including meeting these conditions.

To use your personal information, we will rely on the following conditions:

3.1 Legitimate Interests

To use your personal data for the purposes described in this privacy policy and in order to process your data to provide you with the information you have asked for and to send you additional marketing information in relation to the services that you have enquired about we will rely on a condition known as “legitimate interests”. It is in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services (namely to provide you with information on houses which are for sale) to you more effectively.

We will always act reasonably and give full and proper consideration to your interests when balancing them against our legitimate interest and will only process the minimum data required to achieve this legitimate interest.

3.2 Consent

If you specifically ask for information about our products and services, we may provide you with marketing information about our services where you have provided your consent for us to do so.

Information Collected by TKS Real Estate:

Personal information means information that identifies (or which could, with other information that we hold or are likely to hold, identify) a living individual. This includes any information provided to us in relation to your use of our website.

4.1 Information You Provide:

We will collect information generated by your visit to the website. This may include your IP Address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet); the type of browser, operating system and device used to access the website; the date and time you access our website; the pages you visit; and if you visited our website from another website, the address of that other website.

Some of this information may be stored on your computer in the form of a cookie.

This information helps the web server track such things as your preferences and any data you submit while browsing our website.

To find out more about cookies, refer to our cookie consent section 11 of this document.

We may monitor, record, store and use any telephone, email or other communication with you.

4.2 Information Contained In Any Communication

We will combine this information with the information you give to us and the other information we collect about you. We will use this combined information for the purposes set out below (depending on the types of information we receive).

5. How Do We Use Your Data?

– To keep you informed about relevant TKS Real Estate news and provide you with information on services you have requested.
– To administer the website and for internal operations, including data analysis, testing, research, statistical and survey purposes.
– To measure or understand the effectiveness of advertising we serve to you and others, and to send relevant advertising to you.
– For compliance and crime prevention.

In detail, TKS Real Estate will use your personal information as follows:

i) When you read or download information from our website (IP addresses and cookies).
We may use this information to provide you with a more personal service and assist in analysing website traffic and usage. This information does not identify you personally unless you register or make an enquiry with us.

ii) When you send TKS Real Estate an enquiry
The personal details collected from you are stored electronically and can be accessed by TKS Real Estate. We will use the information in order to respond to your request or otherwise reply to the subject of the enquiry or email.
We may also use your contact information to let you know about TKS Real Estate services, news, events or special offers which may be of interest to you. 
You can unsubscribe from these communications at any time.

iii) We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, compliance purposes, crime prevention and to improve the quality of our customer service.

6. How Does TKS Real Estate Protect Your Data?

TKS Real Estate follows strict security procedures in the storage and disclosure of information that you have given us. We have implemented security policies, rules and technical measures to protect the personal information that we have under our control. The security measures are designed to prevent unauthorised access, improper use and disclosure, unauthorised modification and unlawful destruction or accidental loss.

Please remember that no method of transmission over the Internet, or method of electronic storage is completely secure and reliable. Although we do our best to protect your personal information, we cannot guarantee its absolute security.

The information that we collect and store at, a destination within the UK & European Economic Area (“EEA”), (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

7. Will TKS Real Estate Disclose The Information To Third Parties?

TKS Real Estate will not sell, trade or rent your personal information. We may appoint suppliers, sub-contractors or agents to assist us in using your data to carry out the administrative and advertising activities set out in section 5 above and to provide you with other service(s) that you request.

Examples of such services include following up on enquiries made by you, providing further information on TKS Real Estate services.

Examples of the kind of third parties we work with are:
• IT companies who support our website and other business systems.
• Direct marketing companies who help us manage our electronic and printed communications.
• Google/Facebook/Instagram/Twitter/LinkedIn to show you products that might interest you while you’re browsing the internet.
• Demographic data suppliers who help us to understand the populations of areas in which we are operating.

8. Information Retention?

If you submit your details for the purposes of enquiring about a specific service, the personal information we collect on the Site and that you provide when you contact us will be held for the period that the specific service is on sale, plus an additional 12 months thereafter (the “Time Period”).

• After the Time Period has elapsed, information that could be used to identify you personally will be removed; however, your postcode and some demographic information may be retained. This information will be used for our research purposes in an aggregated form only.

If you have any questions about this policy, please contact:

info@tksrealestate.co.uk 

9. Your Right To Withhold Information

Your rights under data protection law in relation to the way we process your personal data are set out below. You may contact us using the details on our site) to exercise any of these rights, and we will respond to any request received from you within one month from the date of the request.

i) Access to your personal data and data portability
You have a right to subject access. This means that you are entitled to request a copy of your personal data and we will grant you access or provide you with all personal data that we hold about you, subject to some limited exemptions (for example, you will not necessarily be entitled to access third party personal information).
Also, you have a right to data portability. Under this right for information which you have provided to us, you are entitled to request that this is provided to you (or to another organisation) in a portable, machine-readable, electronic format.

ii) Unsubscribe
You can withdraw your consent for us to provide you with further information about specific services. To do this, please follow the unsubscribe option attached to all our marketing emails.

iii) Rectify your personal data
You have the right to require us to rectify any inaccurate personal data held by us about you.

vi) Erase your personal data
You have the right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with your right to unsubscribe above).

v) Object to our use of your personal data 
You have a right to object to our processing of personal data held by us about you (for example, if you would not like to be subject to any profiling).

If you have any concerns regarding our processing of your personal data we would be happy to address your query in the first instance. However, if you are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner’s Office.

Their address is:
First Contact Team
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

10. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). We are permitted to charge a reasonable fee when a request is manifestly unfounded, excessive or repetitive and will be based on the administrative cost of providing the information. Please contact us for more details: info@tksrealestate.co.uk 

11. Our Use Of Cookies

11.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

11.2 By using Our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for analytics purposes. For more details, please refer to section 5, above, and to section 13 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

11.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law.

11.4 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

11.5 The following first party Cookies may be placed on your computer or device:

Name of Cookie	Purpose & Type	Strictly Necessary
Has_js	Registers whether or not the user has activated JavaScript in their web browser.	Yes
cookie_notice_accepted		No

11.6 The following third-party Cookies may be placed on your computer or device:

11.7 Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it. You do not have to allow us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

11.8 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

11.9 The analytics service(s) used by Our Site use(s) the following Cookies:

Name of Cookie	Purpose & Type	Provider	Strictly Necessary
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the web site	Google Tag Manager	No
_gat	Used by Google Analytics to throttle request rate	Google Tag Manager	No
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the web site	Google Tag Manager	No
collect		google-analytics.com	No

11.10 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

11.11 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

11.12 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

12. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@tksrealestate.co.uk   Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

13. Changes To Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). We recommend that you check this page regularly to keep up-to-date.